Don’t Ever Offer Great Service, Great Value Or A Great Product!
By: Barry A. DensaNot too long ago a mortgage broker in Texas asked if I’d write a lead generation package for his company-actually he just wanted me to write a letter.
I guess he didn’t need an envelope. More about that in a moment. So my first question was: who is your target market? Tell me a little about the clients you’re looking to attract.
“Anyone that needs to refinance an adjustable mortgage” he laughed.
Anyone? Now that’s a tightly defined demographic if I ever heard one.
So I politely educated this young grasshopper about why he needs to narrow his base of opportunities-just so he doesn’t mail 50 million letters to all homeowners in America with an adjustable rate mortgage.
I suggested, therefore, that he target a defined geographic area, and maybe homeowners with a house valued at over $300,000 and who refinanced or purchased their home more than two years ago.
“Sure, sure,” he said.
“Great. So what’s your offer?” I asked.
“You mean, how much I can pay you?”
“No,” I said, “what are you offering your prospects so they’ll immediately rush to the phone and call you?”
I heard then what I have heard SO many times before…
An impassioned trashing of the competition:
…They’ re only in it for the money; they don’t care about their customers; they don’t understand the products out there and how to use them, they got their license and immediately began selling-and then most of them are out of business in a year or two… So on and so forth. And then I heard the obligatory self-praise
oratory: That is… how much he cares about his clients; how many years he’s been in business; how much continuing-ed training he’s had; how much value he brings to the table; how much great service he provides. So on and so forth.
“Great, so what are you offering your prospects so they’ll immediately rush to the phone and call you?” I repeated.
“…What do you mean?”
“Well,” I asked, “why should Mr. and Mrs. Homeowner call you and not the other mortgage broker who is saying the exact same thing? After all, they all DO say the same thing-how much great service they provide; how much they care about their clients-don’t they?”
“Yeah but…” So he then repeated, with even more fervor, how much more he cares, how much better service, etc., etc.
“Let me ask you this,” I said, “How is your prospect to know that you’re better, that you’re the good guy and not the bad guy? Telling them that it’s so, won’t make them believe it-now will it? Somehow you’ve got to PROVE it.”
Then I told him about the importance of testimonials, third-party endorsements, accreditation, etc., etc.
“And all of that will help you prove to your prospects that you are who you say you are. But that’s still not enough. Because if the broker down the street has any marketing savvy, he can and will prove it too-quoting his track record, his honesty, his competence, blah, blah-in all of his marketing promotions.
“So you need a unique selling proposition, don’t you,” I said.
“Huh?”
“We’ve got to find something that’s unique about you; about the way you conduct business, how you reward your clients for their loyalty-how you will do something specific, measurable and desirable-so that these prospects will want to pick up the phone and call you.”
“Like what?”
“Offer them something that your competition doesn’t”
“Like what?”
“Well, certainly not good service, great value and a low interest rate. But it could be a guarantee of some sort, a gift related to home ownership, or a free report, like ‘The TOP 10 Mistakes Homeowners Make When Refinancing a Mortgage-that Always Costs Them THOUSANDS of DOLLARS!’”
“Something no other broker is offering-or saying-something that the prospect will find useful and of value.
“And, you must provide urgency or scarcity, or both. For example, make it a time or quantity limited offer, but explain why! And not only must it be believable-it must also be true!
“Finally, deliver your package in a way that will guarantee that it will be opened and read.”
“What do you mean?”
“Well, I can provide you with the best lead generation package ever written, with the best offer ever imagined-but if the envelope doesn’t get opened, what good will it do you?”
“So how can we guarantee that the envelope will be opened?”
“Now,” I said, “you’re thinking like a marketer!”
And so I gave him some ideas, of course. And I’ll tell you what they were… in a future post.
Till then… own your market.
About the Author:
Barry A. Densa is one of America”’s top freelance direct response copywriters. Visit www.WritingWithPersonality.com and see how Barry easily and quickly converts prospects into buyers using salesmanship in print”. And while there, sign up for his highly regarded FREE ezine: Marketing Wit & Wisdom!
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What the heck is DaaS? – (jigsaw data)
“DaaS – Data as a Service. This blog is all about DaaS, and how DaaS is going to transform the data model in exactly the same way that SaaS has transformed the software model.First, let’s get really clear on how SaaS changed our mindsets. Ten years ago companies that utilized software were in the business of procuring and managing software. Companies had to first buy the software, then install it on one’s own servers, and finally manage that software over time.
Many companies realized that procuring and managing software wasn’t a core competency – but ten years ago there was no other choice. Salesforce led the SaaS revolution by convincing companies that choosing to use software as a service was a better way to go. Interestingly, Larry Ellison is well known for both dissing SaaS as a model that will never make money, and at the same time proclaiming that Oracle will eventually dominate many SaaS offerings. My belief is that SaaS has fundamentally transformed the software model, and will continue to do so into the future. All the big enterprise software companies are making huge bets on SaaS.
Take a look at how most companies deal with data today. They spend a bunch of time and money buying lists, attending tradeshows, and having sales teams prospect for leads. After companies procure their records the data goes into its container (example: Salesforce) – and it usually just sits there and rots.
Most SMB companies perform zero maintenance on their databases. Large companies spend a ton of money on the maintenance of their data sets, as well as on procurement. For companies of all sizes their customer and prospecting database is the lifeblood of their business…” read more
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